Effective customer service is crucial for your business. Making a great first impression can help customers have a positive shopping experience, helping them to come back and make recommendations to others.
But one thing that holds many businesses back is employees who might not be that confident interacting with customers, especially new staff without previous retail experience.
As part of ongoing training efforts, you can help employees learn the best ways to engage and interact with customers. Some useful conversation starters can help employees connect with customers, providing a welcoming and friendly experience for shoppers.
Take a look at the following suggestions to help your employees engage successfully with customers.
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Starting a conversation with a customer doesn’t have to be an overly complicated or awkward situation. One of the easiest steps to take in greeting a customer is to smile and say hello. It shows that you’re acknowledging their presence without being too over familiar or in their face. Even if nothing comes of it, your customers will value being acknowledged when they enter the store.
Assessing a customer’s needs is another great way to start a conversation. If someone looks as though they’re in a hurry or are having difficulty finding something, ask them if they need help. Some people will answer ‘no’ and want to be left to it, but if the customer asks for advice or help to find something, then be helpful and accommodating to make sure their needs are met. This kind of assistance can help customers enjoy a positive shopping experience that could earn their repeat custom.
There aren’t many people who will turn down a freebie from someone! With some promotional branded merchandise to hand, you can make an easy first connection with customers, while also helping them remember you when they get home. Promotional freebies don’t have to be expensive, but they can be a simple conversation starter to pave the way for further engagement.
Like a freebie, people love to grab a bargain. Communicating offers and promotions when a customer enters your store can attract their attention and hopefully encourage them to make a purchase. Just as receiving a special offers email online can be an incentive to make an impulse purchase. Don’t overwhelm your customers, but make sure they can find out more if they want to.
Starting conversations with customers isn’t always an easy task for your team. Trying different tactics and anticipating customer needs can make those interactions more meaningful, helping to make a great impression.
How will you start conversations with customers going forward? The right strategy could have a positive impact on your business, helping you to secure repeat business and positive word of mouth to drive your business forward.